Join CHEP Canada as a Customer Success Manager and drive exceptional customer experiences across the supply chain. This position, with a hybrid work model, emphasizes strategic thinking and proactive problem resolution.
As a key point of contact for key retail accounts, you will manage a territory focusing on improving customer satisfaction and loyalty. This role combines analytics and service expertise, allowing you to address inquiries, resolve disputes, and monitor account health effectively.
By leveraging data, you will contribute to operational improvements and ensure a seamless service delivery to your customers.
Key Responsibilities:
Lead resolution of complex customer inquiries with first-level support
Collaborate with finance and operations teams for issue resolution
Analyze performance trends and implement corrective actions
Maintain accurate customer service records in CRM systems
Proactively manage high-priority service-related issues
Requirements:
Bachelor’s degree or equivalent experience
Experience managing customer relationships in service industry
Ability to work successfully in a matrix structure
Robust analytical and problem-solving skills
Proficient in CRM and ERP systems
Help CHEP Canada shape the future of supply chain management while ensuring top-notch customer service and satisfaction.
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