Join ADP as a Customer-Focused Financial Services Representative and embrace a role centered on client satisfaction. Handle diverse client inquiries while thriving in a bilingual environment.
You will provide assistance in a centralized call center, emphasizing clear communication and qualified service for clients in both English and French. This position requires robust multitasking abilities as you address payroll and tax inquiries while ensuring a seamless client experience. Show your commitment to learning and growing within a supportive culture.
Key Responsibilities:
• Strive for effective one-call resolutions
• Manage inbound calls and chat inquiries daily
• Handle payroll exceptions and client requests
• Address client concerns on payment issues
• Ensure high KPIs are met through collaboration
Requirements:
• Bilingual – fluent in French and English
• Proven customer service expertise
• Strong time management abilities
• Detail-oriented and organized
• Capable of handling high-pressure situations
Enhance your career at ADP by delivering outstanding bilingual service in the Financial Services team.
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