Join Geek+ as a Customer Success Manager and enhance customer service delivery. Use your technical skills to ensure client satisfaction and project success across North America.
Based at Geek+'s Atlanta office, you'll be the first tier of customer interaction, responding to escalations and providing insightful solutions. You'll manage service tickets, gather customer feedback, and contribute to a team-oriented team workplace. Your role is vital in promoting service sales and managing customer accounts for maximum profitability.
Key Responsibilities:
• Address customer inquiries via phone, email, or chat
• Track and resolve service requests and issues
• Organize RCA meetings for thorough issue resolution
• Collaborate with internal teams on customer requirements
• Foster customer relationships and promote service products
Requirements:
• Minimum 2 years of customer service experience
• Exceptional communication and interpersonal abilities
• Familiarity with technical troubleshooting
• Experience with ticketing systems
• Bilingual in both Chinese and English
Leverage your customer service expertise to elevate Geek+'s impact in logistics!
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