Join OEC Group as a Logistics Customer Care Specialist in Vancouver. Provide exceptional service and support for international freight solutions while building strong client relationships.
We are looking for a proactive Customer Care Specialist who is detail-oriented and customer-focused. In this role, you will handle inquiries related to logistics, resolve service issues, and contribute to account growth through upselling. You will also collaborate with international teams to ensure seamless shipment execution.
Key Responsibilities:
• Address customer inquiries about logistics and pricing
• Escalate complex cases to necessary stakeholders
• Maintain regular follow-ups to identify upselling opportunities




• Monitor shipment performance and resolve disruptions
• Create and maintain customer-specific reports and instructions
Requirements:
• At least 3 years in a similar customer-centric role
• Experience with International Freight Forwarding logistics
• Solid problem-solving and multitasking capabilities
• Familiarity with CRM systems and Microsoft Office
• Excellent communication skills, both verbal and written
Leverage your customer service skills within logistics and support OEC Group's commitment to excellence.
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📌 Logistics Customer Care Specialist Role (Vancouver)
🏢 OEC Group (Canada)
📍 Vancouver