Drive customer satisfaction as an Appointment Coordinator for Kitchener Ford by managing service appointment bookings and inquiries. Your dedication to service excellence will shine in this essential role.
As part of our customer-focused team, you will be responsible for handling service calls, promoting recommended maintenance, and maintaining accurate customer information. Emphasizing efficiency and the client experience, you will work in a quick-paced environment with a process-driven approach to meet customer needs effectively.
Key Responsibilities:
• Handle all incoming service calls and appointment requests
• Recommend scheduled maintenance to enhance vehicle performance
• Answer customer queries and provide appropriate support




• Maintain up-to-date vehicle and customer records
• Conduct outbound calls to remind customers about appointments
Requirements:
• Previous experience in a dealership service department preferred
• Required background in customer service or administration
• Familiarity with CDK software is advantageous
• Ability to thrive in a high-volume, fast-paced setting
• Strong organizational skills and initiative required
Join Kitchener Ford and help create lasting customer relationships through exemplary service.
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📌 Appointment Coordinator for Kitchener Ford
🏢 CanadaOne Auto Group
📍 Kitchener