Elevate your tech career as an IT Support Technician in Markham, Ontario. Focus on resolving initial IT-related inquiries involving hardware and software aspects effectively.
The role requires you to prioritize incoming technical requests via multiple channels. Handling first-level diagnostics for PC and mobile devices is critical. You will document service tickets meticulously and ensure prompt resolution of issues while managing follow-ups with users and escalating problems when necessary.
Key Responsibilities:
• Evaluate and respond to incoming support requests
• Diagnose and resolve hardware/software problems over the phone
• Open and manage help desk tickets in the tracking system




• Ensure timely closure of service requests for client satisfaction
• Maintain user security profiles and system access rights
Requirements:
• College Diploma in Information Technology or equivalent experience
• 2-3 years in a client-facing service industry
• Familiarity with IT Helpdesk Call Logging software
• Solid customer service and communication skills
• Flexible with rotating shifts to support users
Leverage your technical expertise in this IT Support position for impactful problem resolution in Markham.
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📌 IT Support Technician in Markham
🏢 BFG Enterprise Services
📍 Markham