Join FIKA as a Retail Experience Leader and transform cannabis retail. Lead your team in providing high-quality service while maintaining operational excellence.
This role requires a dedicated Retail Experience Leader to manage store operations and staff while promoting outstanding customer relations. You will facilitate employee training, resolve customer issues, and maintain compliance with company standards. Your position plays a crucial role in creating an inviting environment for all customers.
Key Responsibilities:
• Oversee opening and closing procedures, including alarms
• Assist customers, fostering meaningful connections
• Implement sales strategies and mentor the team
• Maintain knowledge of products and compliance
• Escalate team issues to store managers efficiently
Requirements:
• High school diploma or GED required
• Experience in customer service and retail management
• Positive attitude and robust work ethic
• Proficient in conflict resolution and negotiation
• Ability to adapt in a fast-changing setting
Drive your team to recent heights of service excellence at FIKA while enriching customers' retail experience.
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