Become a valued member of Hagen Group in Montreal as a Senior Customer Service Representative focusing on pet products. Enjoy a hybrid work model while delivering outstanding customer experiences.

Your role will encompass managing customer relationships, solving inquiries, and ensuring a smooth order process from start to finish. Working closely with both internal teams and customers, you'll leverage your tech-savviness to drive improvements in service delivery. A robust commitment to relationship building alongside exceptional attention to detail will set you apart in this position.

Key Responsibilities:
• Provide top-notch service across phone and digital channels
• Ensure effective order management and timely follow-ups
• Maintain data integrity across multiple business systems




• Quickly resolve order-related issues and discrepancies
• Coordinate with sales and various teams for seamless support

Requirements:
• Experience with diverse software platforms
• Excellent organization and detail-oriented mindset
• Customer service background in retail or B2B settings
• Bilingual proficiency in French and English communications
• Initiative to find solutions and improve workflows

Support Hagen Group's commitment to pet excellence with your customer service skills in Montreal.
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📌 Senior Customer Experience Representative Hagen Group Quebec City
🏢 Hagen Group
📍 Quebec City