Enhance customer experience as a Principal R&D; Escalation Engineer at Palo Alto Networks®. Utilize advanced troubleshooting techniques to provide top-notch support in a team-oriented setting.

At Palo Alto Networks®, we are searching for a talented individual to join the pCloud team as a Principal R&D; Escalation Engineer. This role focuses on delivering exceptional support by implementing proactive measures and resolving critical customer issues. Collaborate with cross-functional teams to drive improvements in customer communication and support processes.

Key Responsibilities:
• Provide feedback to improve services
• Proactively monitor pCloud systems for performance
• Troubleshoot and resolve customer issues efficiently




• Collaborate on projects improving support processes
• Author technical articles for community resources

Requirements:
• Bachelor’s degree or equivalent experience
• 5+ years of Python programming experience
• Familiarity with serverless technologies
• Working knowledge of API's and micro-services
• Robust analytical and problem-solving abilities

Your passion for problem-solving and cloud technologies will empower our customer support at Palo Alto Networks®.
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📌 Palo Alto Networks R&d Escalation Engineer Alberta
🏢 Palo Alto Networks
📍 Alberta