SUMMARY

The function of this position is to provide customers with exemplary service in face to face interactions, over the phone and through email. The individual will maintain an organized desk and learn the basics of the products that we sell through on the job training. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products. This is a contractual engagement.

DUTIES AND RESPONSIBILITIES
Complete all company safety training and commit to working safely in all manners of the position
Process customer orders, including custom orders, and price them accurately
Co-ordinate all orders for timely and cost efficient shipping
Process financial transactions according to credit procedures
Answer telephones and process/respond to email requests
Use the JDE system to process invoices and review/update receiving reports
Prepare quotes and follow up accordingly
Upsell existing accounts
Provide overall support and after sales service to customers
Other customer/administrative/warehouse duties as required

EDUCATION, EXPERIENCE AND QUALIFICATIONS
High School Diploma
Post-Secondary Education an asset




Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
Knowledge/experience in building supplies an asset
Ability to comprehend and follow branch business procedures
Ability to work well as a team and independently
Ability to identify and solve problems when required
Strong computer skills
“EXCEPTIONAL PHONE ETIQUETTE”
Exceptional verbal and written communication skills
Ability to work in a fast-paced, self-directed workplace
JDE 9.0 experience an asset
Positive attitude along with a solid desire to learn and adapt to change
Experience working at a customer service desk/counter

WORK ENVIRONMENT

The noise level in the work setting is usually moderate as normally based in an office. May also result in exposure to fork lift traffic and a nosier warehouse environment. The role will require the daily use of stairs.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.
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📌 Customer Service Representative Contract Hamilton (Canada)
🏢 Westlake
📍 Canada