LocationCalgary, Alberta, CanadaHours37.5 hours per weekBusiness LinePersonal & Commercial BankingCompensationCAD $81,600 – $115,200 per yearRole OverviewAs a Branch Manager Trainee, you will lead a medium‐sized team to deliver an outstanding customer experience, manage branch operations, and drive business results while adhering to internal policies and compliance requirements.Typical Day at WorkMentor the team on advice‐giving strategies to improve the overall customer experience and financial confidencePromote TD's image and goodwill within the community by participating in community eventsEnhance customer experience by understanding their financial needs and providing appropriate solutionsAct as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when requiredOversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance‐related issuesEnsure overall employee scheduling is optimalDevelop and implement business development strategies within the budget and communicate results to the team to meet business objectivesEnsure accuracy of all customer transactions as per TD's policies to achieve operational excellenceMentor the team on offering One TD solutions and building lasting relationships with customersLiaise with Wealth and Business Banking to stay updated with processes, emerging issues and industry regulationsCultivate a positive and customer‐focused work workplace that builds productivity, innovation, operational improvement and professionalismQualificationsUndergraduate degree and/or over 5 years of relevant experienceCompletion of Branch Compliance Officer (BCO) and IFIC or CSC CourseStrategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadershipProficiency in software tools including MS Office and internet applicationsStrong communication skills to liaise with customers, employees, and cross‐functional teamsA thorough and accurate decision maker who can exercise discretion and judgment skills when working with confidential informationA dedicated and committed leader who can make an impact on the team and positively influence them to achieve results with effective negotiation, problem‐solving and communication skillsTrainee MobilityThis position requires geographic mobility within the assigned district. Upon successful completion of the training program, you may be assigned to another TD branch within the region.Language Requirement (Quebec Only)Sans Objet #J-18808-Ljbffr