Millcroft Inn & Spa is currently seeking an Assistant Spa Manager to join our growing team! This is a excellent opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.This posting is for an existing within Lais Hotel Properties Limited.Position Summary: Responsible to ensure the smooth and efficient operation of the Spa consistent with the functioning a first-class spa and treatment facility.Duties and ResponsibilitiesPrimary ResponsibilitiesProviding personalized and exceptional guest service at every given opportunityMeeting established up-selling and sales goalsAssists the Spa Manager in ensuring the level of service performed by the Spa Team is characteristic of a four-diamond hotel ratingResponsible for assisting with training and monitoring of Spa Team MembersAssists the Spa Manager with the scheduling of all contract Personnel/Concierges/SupervisorsTakes an active role in promoting the hotel's services and facilities as well as performing site inspections as requiredAssists the Spa Manager in the development and implementation of Spa Standard Operating ProceduresAssists the Spa Manager in the development and preparation of annual department budgetMonitors inventory levels to ensure adequate supplies are availableReports in a proactive and timely manner any maintenance deficiencies to the Maintenance Department and thoroughly follows-upPerforms Spa Concierge duties as necessary to accommodate absences or business demandsAttends and contributes to Management meetings in the Spa Manager's absenceFilling Duty Manager shifts when requiredHaving a thorough knowledge of Lais Hotel Properties' products and servicesSuggesting additional products and services meeting our Guests' specific preferencesAssessing Guests' individual needs to meet standards for additional products and servicesActively seeking ways to meet Guests' product or service needsAll other duties as assignedProfessional RequirementsMinimum of two years hands-on experience in a SpaBasic accounting principles such as Accounts Payable/Receivable, Cash Receipts, understanding of budgetary conceptsPrevious up-selling and/or sales experience is considered an assetSecond language beneficial but not a requirementPersonal AttributesProfessional appearance and mannerisms due to high level of public involvementExcellent communication skills both written and oralGood mathematical skillsSuperlative interpersonal skills, especially leadershipOutgoing personality with strong sales abilityConfidence in selling and up-selling products and servicesPositive sales-oriented personalityDesire to meet goalsEthical and honestTact and diplomacy skills for negotiations with potentially difficult situationsPatience and listening skills must be well developedLais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability. #J-18808-Ljbffr

📌 Assistant Spa Manager (Bolton)
🏢 Lais Hotel Properties L
📍 Bolton