Join the TD Wealth Cares team as a Senior Investigator focused on resolving client complaints in Toronto, Ontario. Utilize your complaint response experience to enhance customer confidence and ensure regulatory adherence.
As a Senior Investigator with TD Wealth Cares, you will handle and resolve complex regulatory complaints while ensuring compliance with all standards. Your role involves regular interactions with Wealth business partners, detailed reporting, and identifying trends in client issues. This is an excellent opportunity for a results-driven qualified with superior communication skills looking to impact TD's client relations positively.
Key Responsibilities:
• Investigate and resolve complex client complaints
• Ensure adherence to CIRO regulatory requirements




• Interact with teams to verify facts and provide solutions
• Conduct detailed calculations for risk analysis
• Take ownership of complaint resolutions and expedite closure
Requirements:
• Proven experience in a complaint response role
• Robust analytical and problem-solving skills
• Knowledge of TDCT and Wealth processes
• Proficient in MS Office Suite
• Ability to manage multiple tasks and deadlines
Make your mark by fostering client relationships and driving resolution processes at TD in Toronto.
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📌 Investigator for Client Complaints at TD (Toronto)
🏢 TD
📍 Toronto