The Real-time Analyst at Cogeco Connexion Inc. manages intraday queues for the US contact center, monitoring calls, chats, and emails while re-forecasting staffing needs.
You’ll report on service levels, AHT, occupancy, and absenteeism to help optimize performance. With 5 years in report writing and analytics in contact centers, you’ll work with Workforce Management and Operations Management to implement real-time improvements and ensure business continuity across shifts, including weekends and
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📌 Real Time Workforce & Scheduling Analyst Quebec City (Canada)
🏢 Cogeco Connexion
📍 Canada
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