Elevate patient care at UHN through the Call Center Representative II role, where exceptional client service is your daily focus. This permanent full time position operates primarily at nights with on-call duties involved.

As a Call Center Representative in the Laboratory Medicine Program, you will engage with clients to address concerns and process requests. Your role is crucial in creating a positive client impression and maintaining high service standards. Effectiveness in data entry and a keen attention to detail will be essential to your success.

Key Responsibilities:
• Assist clients with inquiries in a qualified manner
• Maintain strict confidentiality of patient information
• Distribute laboratory reports accurately and promptly




• Perform database searches for test results and requests
• Communicate critical findings to laboratories swiftly

Requirements:
• Completed Grade XII or equivalent
• Two years of relevant customer service experience
• Familiarity with laboratory terminology preferred
• Excellent verbal and written communication skills
• Solid focus on customer service and problem resolution

Foster excellent client relationships and support UHN’s pioneering healthcare initiatives.
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📌 Call Center Support At Toronto General Hospital Ontario
🏢 University Health Network
📍 Ontario