Join ICBC as an IT Support Analyst in North Vancouver, specializing in incident analysis and service support within a collaborative team. This hybrid role allows engagement with both internal and external systems.
In this role, you will utilize your IT service delivery skills to analyze and resolve technical issues affecting corporate systems. A strong background in customer support and technology management is essential as you mentor junior team members and ensure seamless service across various platforms.
Key Responsibilities:
• Resolve IT incidents for corporate systems users
• Manage inquiries escalated from service desk staff
• Collaborate with specialists to address complex problems
• Fulfill requests for IT hardware and software needs
• Develop and update service desk documentation
Requirements:
• Two years of experience in IT support services
• Computer-related diploma or equivalent experience
• Skilled in problem diagnosis for technology issues
• Familiarity with support documentation and procedure writing
• Ability to prioritize and manage multiple tasks
Join ICBC to support a robust IT service workplace ensuring optimal system operation for all users.
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📌 North Vancouver IT Support Analyst Position
🏢 Socket.dev
📍 North Vancouver