Agencies: kindly refer to our website on how to proceed.Why Solotech?To take your career to the next level! As a global leader inlive productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals.Our ambition?To deliver spectacular experiences worldwide. Recognized as one of Montreal's Top Employers (2026), join us and become part of a unique story that has been shining for over 45 years!Your day will look like this:Ensure the proper functioning of the rooms, perform technical monitoring and handle webcasts; Respond to clients' technical needs in a courteous and timely manner to meet their expectations; Develop excellent relationships with clients:Act as a strategic advisor to clients; Ensure customer satisfaction by being proactive to their needs; Listening and understanding customer needs; Re-assign requeststo the right channel; Presenting solutions to customers; Document the work done in the ticketing tool; Update customer and Solotech internal documentation in accordance with changes made on site; Make recommendations and execute maintenance and parts replacement; Collaborate with the various stakeholders to ensure the best possible customer service; Find replacement solutions in order to try to make a system functional despite an equipment failure.Your profile:DEC or DEP (electronics), electronic engineering, television production or equivalent; A minimum of 3years experience in a similar position; Knowledge of sound, video projection and lighting equipment at the consumer and commercial level; Basic knowledge ofhome automation (Crestron, AMX), video conferencing (Polycom, Tandberg, Zoom, Teams), digital audio processing (SymNet, Soundweb, Biamp,



QSC); Knowledge of networking; Knowledge of the Microsoft Office suite; Valid driver'slicense (an asset); Must be available and open to working atypical hours depending on the project (early morning or evening depending on the client's needs); Relational skills and ability to communicate directly with the client; Provide excellent customer service; Team oriented and team-oriented; Good management ofpriorities and respect for deadlines and tight deadlines; Strong abilityto work under pressure and adapt to change; Ability to work with limited information (self-reliance and resourcefulness)Our offer to you:Reason for the Position: RemplacementSolotech provides a reasonable estimate of the pay range for this position in accordance with Ontario pay transparency requirements. The determination of this range includes factors such as skill set level, location, experience, training, certifications, and internal equity. Final compensation will be determined at the time of hire. A reasonable estimate of the current hourly wage range is $23,33 to $33,51.Competitive compensation and group insurance planCorporate savings plan with employer contributionOpportunities for training and career advancementReimbursement of professional and development feesEmployee assistance program to ensure personal health and well-being.In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Solotech is committed to accommodating applicants with disabilities throughout the hiring process. At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.In this document, the masculine gender is used in the neutral form and refers to both women and men.#J-18808-Ljbffr

📌 Av Support Technician - $23.3 - $33.5 An Hour (Winnipeg)
🏢 Russell Tobin
📍 Winnipeg