Drive customer satisfaction as the Team Manager for Customer Service at Quince. Combine leadership and analytical skills to lead a remote team focused on delivering exceptional support experiences.
As a key player in the Quince team, you will manage a group of Canada-based Retention Specialists dedicated to excellent service across all channels. Fostering team growth and performance, you will employ data-informed strategies while cultivating a team-oriented team atmosphere.
Key Responsibilities:
• Inspire and guide a team of Retention Specialists
• Assess and drive performance metrics like CSAT and retention
• Establish a culture of feedback and accountability
• Work cross-departmentally to resolve customer issues
• Implement initiatives for improved customer journeys
Requirements:
• 4+ years in customer service leadership
• High-volume retail or e-commerce experience preferred
• Strong understanding of CX metrics and team coaching
• Excellent analytical and communication skills
• Willingness to work during peak periods
Lead customer engagement efforts to reshape the future of retail at Quince.
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📌 Team Manager for Customer Service at Quince (Toronto)
🏢 Quince
📍 Toronto