Join our vibrant team as a Reservations Supervisor, where you will manage day-to-day operations and enhance service delivery in our reservation department. Your role will be central to ensuring guest satisfaction.
In the role of Reservations Supervisor, you will oversee a diverse team responsible for handling reservation inquiries efficiently. You will be tasked with training and developing team members while ensuring that daily workloads are organized and revenue-oriented. Additionally, you will have the opportunity to create incentive programs that promote a collaborative and enjoyable work environment.
Key Responsibilities:
• Manage incoming reservations calls and emails
• Oversee shift workload for optimal efficiency




• Ensure prompt handling of guest inquiries
• Develop and oversee training manuals
• Establish strong communication with Front Office
Requirements:
• Experience in reservations and team supervision
• Ability to motivate and develop a diverse team
• Solid organizational and communication skills
• Knowledge of sales training practices
• Commitment to safety in the workplace
Drive guest satisfaction through effective team leadership in our Reservations department.
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📌 Reservations Team Supervisor Position (Banff)
🏢 Canadian Rocky Mountain Resorts
📍 Banff