Step into a crucial role as a Global Customer Support Coordinator in Ottawa, leading Tier 1 service delivery and driving customer satisfaction through effective communication.
This role requires a proactive approach to managing customer support interactions and maintaining ticket hygiene across systems. You will coordinate with teams to ensure seamless communication and adherence to service standards. Capturing lessons learned and identifying repeat issues will contribute to service enhancements across the organization.
Key Responsibilities:
• Manage end-to-end support ticket processes with precision
• Maintain high standards of clear customer communication
• Act on validating requests and providing timely resolutions




• Collaborate with global teams for productive support handovers
• Support maintenance renewals and administrative tasks
Requirements:
• At least two years of prior experience in customer service
• Familiarity with ticketing systems and structured processes
• Excellent verbal and written communication skills
• Ability to collaborate and coordinate effectively
• Attention to detail in all aspects of service delivery
Enhance your career by driving customer satisfaction and operational excellence in this pivotal role.
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📌 Global Customer Support Coordinator - Ottawa
🏢 Pennant International Group
📍 Ottawa