Elevate user experiences at our organization as a Hybrid Bilingual Help Desk Support specialist, providing essential technical assistance and troubleshooting for diverse clients. Enjoy a flexible hybrid work model with only three days onsite each week.
This 6-month contract will require proficiency in both English and French, alongside 2-3 years of customer service experience. You will resolve computer issues for users through various channels while documenting interactions and solutions, with a possibility for extending your contract.
Key Responsibilities:
• Resolve inquiries about software and hardware operations
• Troubleshoot technical issues through phone support
• Log daily data communication and troubleshooting actions
• Conduct system diagnostics for effective problem resolution
• Consult manuals for technical assistance
Requirements:
• Fluent in English and French
• 2-3 years prior customer service experience
• Experience in browser troubleshooting
• Familiarity with software management systems
• Robust problem-solving and time management skills
Utilize your bilingual capabilities to deliver top-notch technical support in this rewarding role.
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📌 Hybrid Bilingual Help Desk Support (Toronto)
🏢 Nexus Systems Group
📍 Toronto