Transform the passenger experience at Toronto Pearson as the Director, Terminal Experience and Groundside Services with GTAA. Lead operational excellence initiatives in a dynamic, hybrid work setting.In this pivotal role, you will supervise over 140 team members dedicated to ensuring customer satisfaction and operational resilience at Canada's premier airport. Your leadership will set the direction for innovative improvements and operational standards while embedding GTAA's Customer Experience Strategy into daily processes.



Be at the forefront of enhancing the future of airport services.Key Responsibilities:Develop and implement annual operating plans aligned with GTAA strategiesOversee passenger safety and service quality standardsImplement innovative enhancements for passenger satisfactionOptimize processes through test-and-learn initiativesPartner with teams for predictive insights in operationsRequirements:Minimum 10 years of leadership in airport operationsExpertise in customer experience and stakeholder relationsStrong analytical and decision-making skillsBachelor's degree essential; Master's preferredMust obtain Transportation Security ClearanceJoin GTAA to lead transformative initiatives and improve operational efficiency at Toronto Pearson.#J-18808-Ljbffr

📌 Groundside Services Director At Toronto Pearson
🏢 Greater Toronto Airports Authority
📍 Toronto