Join Knak as a Customer Success Implementation Manager, dedicated to empowering clients to succeed with our innovative platform. Your role will drive adoption and enhance customer journeys.

As a member of the Customer Success team, you will manage the end-to-end implementation process for current clients, ensuring they are set up for immediate success. Building meaningful client relationships and utilizing tools like ChatGPT, you’ll deliver high-quality, timely onboarding experiences. You're encouraged to leverage your insights and expertise to enhance customer outcomes consistently.

Key Responsibilities:
• Steer recent customer onboarding from kickoff through go-live
• Deliver best practice insights and thought leadership




• Develop in-depth knowledge of Knak products and integrations
• Coordinate with teams to ensure implementation quality
• Monitor and report on KPIs during client handoff

Requirements:
• At least 3 years in a related role in Customer Success
• Demonstrated experience in managing concurrent projects
• Robust communication abilities, both written and verbal
• Experience facilitating adult learning sessions
• Familiarity with AI tools and Marketing platforms

Lead client success and maximize outcomes through data-driven insights and collaborative efforts at Knak.
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📌 Customer Success Implementation Manager Quebec City
🏢 knak
📍 Quebec City