Position summary:

Under the supervision of the Customer Experience Supervisor, the Customer Experience Agent plays a key role within our airline, serving as the first point of contact for our customers. This qualified is responsible for delivering an exceptional customer experience by handling inquiries, providing accurate information, and resolving issues efficiently.

Key responsibilities:
Follow all Customer Experience procedures
Welcome passengers at the airport and assist them with the check-in process
Answer customer inquiries and provide detailed information about flights and services
Manage flight reservations and itinerary changes
Resolve baggage-related issues and coordinate baggage claims
Conduct post-flight follow-up to ensure customer satisfaction
Collaborate with ground operations teams to resolve operational issues affecting customers
Prepare for the upcoming day's operations
Ensure compliance with all safety and customer service standards

Please note that this job description outlines the primary responsibilities of the position. Due to the hybrid nature of the role,



the employee may also be required to perform other related duties, including Ramp Agent responsibilities, as assigned by their supervisor or a member of the management team.

Required qualifications:
High school diploma or equivalent
Previous customer service experience, preferably in the aviation industry
Knowledge of passenger check-in and boarding procedures
Proficiency with computer systems used for reservations, ticketing, and flight operations
Excellent communication and interpersonal skills
Ability to work under pressure while maintaining a high standard of customer service
Strong customer service orientation and commitment to customer satisfaction
Team player with the ability to adapt to changing situations
Robust problem-solving skills and initiative

Our offer:
Join an experienced and dynamic team!
Competitive salaries based on licenses and experience
Adaptable schedule
RRSP
3 weeks of vacation after the first year of service
5 personal days
Comprehensive benefits package
J-18808-Ljbffr

📌 Customer Experience Representative Yqb Quebec City
🏢 Starlink Aviation
📍 Quebec City