Join 407 ETR as a Manager, Customer Operations in Woodbridge to drive initiatives that improve customer experience and enhance operational efficiency. Leverage your skills to lead a motivated team.
In this critical position, you will lead customer-focused strategies that enhance service delivery and address inefficiencies through cutting-edge solutions. Your coaching will empower direct reports while you oversee performance metrics and ensure alignment with departmental objectives.
Key Responsibilities:
• Implement effective customer experience and channel strategies
• Analyze customer feedback to identify improvement prospects
• Monitor team performance and foster a culture of continuous improvement
• Manage departmental initiatives and priorities effectively
• Collaborate on change management and employee development efforts
Requirements:
• Bachelor’s degree or equivalent experience in a related field
• 5+ years in a managerial role within customer operations
• Solid ability to lead teams and drive operational enhancements
• Excellent verbal and written communication skills
• Proficient in data analysis and KPI interpretation
Support customer service excellence as a Manager at 407 ETR in Woodbridge.
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