Elevate your career as an Application Support Specialist, primarily working onsite at 40 St Claire Avenue West. This role emphasizes JIRA management and team-oriented problem-solving within application support.
You will leverage 5+ years of experience in coordinating project teams, closely liaising with project managers for timely resolution of JIRA incident tickets. Your proficiency in ITIL processes will ensure smooth application support and problem resolution. Additionally, you will be responsible for crafting performance measurement dashboards using tools like JIRA and Power BI, all while maintaining comprehensive documentation.
Key Responsibilities:
• Provide essential support to internal teams and clients
• Resolve incident tickets in JIRA adherence to SLAs




• Collaborate to identify and resolve application issues
• Maintain and update all relevant technical documentation
• Facilitate user training and engagement sessions
Requirements:
• 5+ years in application support roles
• Strong knowledge of ITIL and software support processes
• Excellent communication skills with patience and listening ability
• Experience in client relations and project management
• Ability to manage multiple priorities and deadlines
Utilize your JIRA experience and ITIL knowledge to drive effective application support and enrich client interactions.
#J-18808-Ljbffr

📌 Application Support Specialist with JIRA Expertise (Toronto)
🏢 Source Code
📍 Toronto