SEARCH PROFILE
Organization: AFTI WatchDogRole: Installation Operations LeadLocation: Calgary, AB, Hybrid work environmentAddress: 6023 5th Street SE, Calgary, AB
Website: https://
CultureSmith is excited to partner with AFTI WatchDog in the search for a new Installation Operations Lead
This is an opportunity to play a critical role in a growing organization where customer success depends on operational excellence.
You'll have the ability to shape installation processes, build strong customer relationships, and make a direct impact on how customers experience and realize value from our technology.
About AFTI WatchDogWatchDog is North America's leading virtual wellsite software, SaaS, and hardware solution for oil and gas operators. Deployed on more than 20,000 wells and trusted by many of the largest producers in Canada and the United States, WatchDog helps operators maximize production, reduce lifting costs, prevent equipment failure, lower environmental risk, and improve field efficiency.
Our hardware-enabled SaaS platform replaces routine site visits with real-time remote monitoring, operational intelligence, and actionable field data — helping producers optimize where operators spend their time and attention. Our mission is simple: improving human efficiency for modern operators in oil & gas.
What we deliver across North AmericaIntelligent surveillance of wells, facilities, and field infrastructureOperational intelligence and analytics that turn field data into actionable informationEnvironmental monitoring and leak detectionRuntime optimization and failure preventionReduced manual site visits, drive time, and operator workload
About the Role
The Installation Operations Lead handles ensuring customers successfully deploy and activate their WatchDog systems. This role serves as the bridge between product delivery and customer adoption, coordinating people, plans, resources, training, and communication to ensure installations are completed correctly, on time, and producing reliable data.
This is not simply an installation or administrative role. It is an ownership role focused on creating clarity, driving accountability, removing obstacles, and ensuring every customer deployment reaches operational readiness.
You will work closely with customers, installers, contractors, sales, support, logistics, and product teams to keep deployments moving forward and deliver a best-in-class customer experience.
*Candidates should be comfortable working in industrial and oil & gas environments, including occasional visits to active field locations across North America.*
What You'll Do




Customer Onboarding & Installation PlanningLead post-sale customer kickoff meetings and establish installation deployment scope, timelines, installation requirements, and key stakeholders.Identify the customer's installation lead and establish clear ownership.Develop installation plans with milestones, responsibilities, dependencies, and target dates.
Installation Coordination & ReadinessEnsure customers have the tools, resources, site access, and personnel required for installation readiness and proactively identify potential risks or delays.Coordinate internal resources and external contractors when additional support is required.Maintain visibility across multiple active deployments simultaneously.
Training & Customer EnablementDeliver or coordinate installation training for customers and installers.Ensure participants understand installation procedures, documentation, and support resources.Adapt training to varying levels of technical experience and field environments.Gather feedback and recommend improvements to installation processes and materials.
Communication & Project ManagementServe as the primary point of contact throughout the installation process.Provide proactive updates and maintain clear communication with customers and internal stakeholders.Track milestones, monitor progress, and manage installation schedules.Escalate risks and develop practical solutions when projects encounter delays or obstacles.
Installation Quality & ActivationSupport installation activities as required.Verify installations meet quality standards and operational requirements.Confirm devices are activated, communicating properly, and transmitting accurate resolution of any installation or activation issues.
Documentation & Process ExcellenceMaintain accurate deployment records and status updates within HubSpot.Document customer interactions, commitments, blockers, and next steps.Support continuous improvement initiatives by identifying recurring challenges and opportunities for process enhancement.
Installer Network DevelopmentBuild and maintain relationships with trusted third-party installation partners.Assist with contractor onboarding, training, and installer coverage to support customer deployments across various geographic regions.



How Success Is MeasuredInstallations are completed on schedule and with minimal customer friction.Customers clearly understand their responsibilities and next steps.Deployment plans, timelines, and ownership are well documented.Installation issues are identified early and resolved quickly.Devices are activated successfully and producing reliable operational teams have explicit visibility into deployment status and progress.
What We're Looking For
Required Experience & SkillsExperience coordinating projects, deployments, field operations, or customer organizational and project management skills.Strong customer-facing communication and relationship-building abilities.Ability to manage multiple priorities and timelines simultaneously.Proven ability to work independently and drive outcomes without direct authority.Strong problem-solving and decision-making capabilities.High attention to detail and commitment to follow-through.
Preferred ExperienceExperience working with industrial technology, field services, operations, construction, utilities, energy, or technical products.Familiarity with CRM systems such as HubSpot.Experience coordinating contractors, trades, or field-service providers.Mechanical aptitude and basic understanding of electrical systems.Experience in oil & gas, industrial operations, instrumentation, automation, or remote-site environments is considered an asset.
The Ideal CandidateYou are someone who naturally creates clarity and momentum.You don't wait to be told what needs attention—you identify priorities, communicate proactively, and keep projects moving forward.You are comfortable balancing customer expectations, operational realities, and competing timelines while maintaining a high level of professionalism and accountability.
Most importantly, you take ownership and pride in delivering successful outcomes for customers.
Why WatchDog
This is an opportunity to play a critical role in a growing organization where customer success depends on operational excellence.
You'll have the ability to shape installation processes, build strong customer relationships, and make a direct impact on how customers experience and realize value from our technology.
Our values
• Trust and candour• A culture of innovation• An attitude of abundance• Enthusiasm
How to ApplyWatchdog is proud to partner with CultureSmith on this search. Send your resume and a brief note about the experiences you're most proud of to:
You might be the next member of the WatchDog pack.
AFTI WatchDog is an equal opportunity employer. We welcome All qualified applicants to apply.

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