Elevate client satisfaction with RBC as a Senior Client Relationship Specialist in Vancouver. Focus on account management, post-sales support, and enhancing revenue growth for clients.
This full-time role positions you as a trusted contact for complex contractual inquiries and current business strategies. You will independently tackle client inquiries while establishing strong relationships with producers and advisors, collaborating to boost group plan retention and premium growth.
Key Responsibilities:
• Identify and pursue cross-selling prospects effectively • Address complex client issues with minimal management input • Maintain strong connections with producers and group plan administrators • Collaborate with sales consultants on growth opportunities • Conduct meetings and ensure accurate records in Salesforce.com
Requirements: • Robust knowledge of Group Health and Dental products • Proven communication skills and time management • Demonstrated account management and problem-resolution ability • Proficiency with Salesforce.com and Microsoft Office • Minimum of 2 years in employee benefits service
Drive client engagement and enhance retention through exceptional service excellence at RBC in Vancouver. #J-18808-Ljbffr