Be the catalyst for exceptional service as an Indigo Customer Experience Strategist, where book culture meets customer connection. Shape team success by leveraging insights and best practices.
As a leader in customer experience, you'll direct efforts to engage shoppers and drive sales across all platforms. This role emphasizes a commitment to fostering a welcoming environment while focusing on key metrics that gauge customer loyalty and satisfaction. Your ability to coach and inspire others will be essential.
Key Responsibilities:
• Optimize customer experience initiatives and engagement strategies
• Implement best practices in sales generation leadership
• Communicate objectives through team meetings and sales rallies
• Coach customer service representatives to enhance interactions
• Manage omni-channel services including pickups and returns
Requirements:
• 1-3 years in a leadership role in retail
• Experience with omni-channel customer experience
• Proven track record of coaching and developing teams
• Solid organizational and planning skills
• Passion for Indigo’s mission and values
Enhance the Indigo customer experience by driving engagement and loyalty.
#J-18808-Ljbffr