Elevate customer satisfaction as a Customer Service Coordinator at ASSA ABLOY in Port Coquitlam, British Columbia. This role focuses on technician coordination, scheduling efficiency, and ensuring timely service results.
As a pivotal member of the team, you will handle service requests from initiation to completion. Primary duties include scheduling technician visits based on the customer’s needs, maintaining records in our field service management system, and assisting with customer queries related to service and billing. Your adaptability and strong communication will facilitate an exceptional customer experience.
Key Responsibilities:
• Serve as the primary contact for customer inquiries
• Schedule technician service calls efficiently




• Keep service data accurate in the management system
• Communicate directly with technicians and customers
• Generate invoices and process payments swiftly
Requirements:
• Experience in similar service or administrative roles
• Exceptional organizational skills and attention to detail
• Solid multitasking capabilities in busy environments
• Proficiency in service management software
• Effective communicator and problem solver
Drive outstanding service coordination and deliver high-quality customer support with ASSA ABLOY.
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📌 Customer Service Coordinator Role (Port Coquitlam)
🏢 ASSA ABLOY Group
📍 Port Coquitlam