The National Operations Manager will lead the operations team within BGIS ITS to support the effective scheduling, dispatching, of work orders to establish and manage the operating processes that will ensure successful delivery of service to our clients.This will include managing the lifecycle of workorders from identifying the right technicians, reviewing and coordinating the approvals for any required quotes, reviewing service reports and following up on recommended actions, and managing work order performance to achieve the required SLAs. They will routinely interact with clients, both at the store and corporate levels, to coordinate service response and address any service concerns or escalations. The National Operations Manager will be a seasoned facility management expert with advanced people skills complimented by exceptional communications and client relationship management abilities.



Collaborating with key parties concerned to ensure client service delivery commitments are achieved and identify opportunities to drive continuous improvement in our processes and systems. An individual who can formulate and facilitate strategies backed by data. KEY DUTIES & RESPONSIBILITIES Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to: Full involvement with recruiting talent. Provides mentoring, coaching and guidance to all team members. Objectively recommends compensation adjustments. Manages all aspects of performance. Service Delivery Management Manages the overall service delivery to a portfolio of client accounts or a single client

📌 National Operations Manager (Markham)
🏢 BGIS
📍 Markham