Why consider this job opportunity
Competitive salary and potential for bonuses and incentives
Opportunities for career growth and personal development
Comprehensive benefits package, including retirement savings plan and medical, dental, and vision insurance
Work-from-home convenience with provided technologies
Company culture focused on diversity, equity, and inclusion
What to Expect (Job Responsibilities)
Handle customer inquiries and issues via inbound/outbound calls or internet communication
Utilize call flow guide to provide assistance and resolve problems
Document and retrieve information in databases
Offer additional products and services to support customer success
What is Required (Qualifications)
Fluent in both English and French
High school diploma or GED
Minimum of six months of customer service or sales experience
Quiet and distraction-free work environment for remote positions
Robust computer navigation and technology skills, familiarity with iOS and/or macOS preferred
High-speed internet and smartphone
How to Stand Out (Preferred Qualifications)
Type of experience or interests
Years/months of experience
Required education/licensing/certifications
Proficiency in fast-paced multitasking
Eagerness to learn new technologies
Personal qualities/skills important to the role (tech, service, etc.)
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📌 Customer Service / Technical Support Representative Remote Bilingual: French/english London
🏢 Concentrix
📍 London
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