Team Lead

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an workplace focused on consistent, exceptional and positive in-store experience for customers and employees.

Qualifications
1+ years related experience in a retail apparel workplace; luxury retail experience is a plus
Proven ability to successfully lead a sales team and be viewed as a leader among peers
Proven experience with POS management, daily banking procedures, and submitting timely reports
Strong organization and problem-solving skills
Passion for upholding an exceptional customer experience
Collaborate with others, yet be self-motivated
Available for wide-ranging weekly shifts, including weekends, closing, and holidays

The Impact You’ll Have
Demonstrate a customer-obsessed selling culture and build brand loyalty through excellent product knowledge




Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
Contribute ideas and solutions to the leadership team that increase productivity and improve store operations
Assist store management in conducting recent associate onboarding and training
Coach associates on customer service fundamentals and provide positive feedback
Assist in resolving customer service matters
Oversee and delegate tasks to the team to maximize efficiency of store operations
Communicate individual and/or team performance feedback to store management
Ensure the team receives scheduled breaks and/or meal periods
Create open outward communication on the sales floor
Ensure adherence to all company policies, procedures, and guidelines
Perform opening and closing procedures, and any inventory duties as directed

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.
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📌 Team Lead Niagara Falls
🏢 Roots
📍 Niagara Falls