Join TP to manage customer operations as a Customer Operations Lead. Focus on operational excellence and foster a high-performing team in an inclusive environment.
The Operations Manager role at TP emphasizes responsibility for client satisfaction and operational outcomes. Your leadership will drive improvements, ensure adherence to service commitments, and support a culture of inclusivity. By building robust client relationships and managing team development, you will contribute to achieving business objectives and sustainable growth.
Key Responsibilities:
• Take ownership of client satisfaction and team performance
• Develop proactive plans addressing client needs
• Track performance metrics and implement process improvements
• Train and mentor team managers and agents
• Manage operational budgets and billing requirements
Requirements:
• Solid understanding of customer operations
• Proven client engagement experience
• Strong verbal and written communication
• Ability to drive process improvements through analysis
• Significant skills in coaching and development
Be part of TP’s mission to create a valued and supportive work environment.
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📌 Customer Operations Lead at TP (Toronto)
🏢 Socket.dev
📍 Toronto