Advance your career with GreenShield as a Customer Service Supervisor, where leading by example shapes team performance and engagement. Help transform the Contact Centre setting with your bilingual expertise.

In this critical supervisory role, you will oversee a team of about 15 Customer Service Representatives at GreenShield. Your focus will be on coaching, managing performance, and maintaining high engagement levels. You will navigate both unionized and non-unionized contexts, ensuring the application of policies alongside fostering a positive team culture.

Key Responsibilities: • Coach and manage a high-performing Customer Service team • Foster a culture of teamwork, accountability,



and continuous improvement • Conduct coaching sessions and performance reviews • Manage workforce planning and coverage needs • Escalate employee relations concerns and risks appropriately

Requirements: • 3-5+ years of relevant leadership experience • Proven track record in people management within customer service • Bilingual French and English required • Experience in unionized settings is advantageous • Strong knowledge of employee relations best practices

This role empowers you to lead change and inspire a culture of trust and high performance. #J-18808-Ljbffr

📌 Customer Service Supervisor - Bilingual (Winnipeg)
🏢 Green Shield Canada (GSC)
📍 Winnipeg