Education
Secondary (high) school graduation certificate
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Hospitality industry
Urban area
Hotel, motel, resort
Resort
Responsibilities
Tasks
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Exchange foreign currency
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service
Work with minimal supervision
Experience and specialization
Computer and technology knowledge
Multi-line switchboard
Central reservation system (CRS)
Spreadsheet
Internet
Sales experience
Hotel and convention services
Additional information
Security and safety
Bondable
Criminal record check
Transportation/travel information
Own transportation
Valid driver's licence
Public transportation is not available
Work conditions and physical capabilities
Attention to detail
Quick-paced environment
Standing for extended periods
Work under pressure
Personal suitability
Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Resourcefulness
Benefits
Financial advantages
Group insurance perks
Life insurance
Night shift premium
Registered Retirement Savings Plan (RRSP)
Other benefits
Other benefits
📌 Hotel Night Auditor Thunder Bay
🏢 Best Western Plus Norwester Hotelnference Centre
📍 Thunder Bay
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