We are seeking a friendly, skilled, and customer-focused Remote Customer Service Representative to assist customers, answer inquiries, resolve issues, and provide excellent support through phone, email, and online chat. The successful candidate will work remotely while maintaining a high standard of professionalism and customer satisfaction.

Key Responsibilities:
Respond to customer inquiries through phone, email, and live chat.
Provide accurate information about products, services, and company policies.
Resolve customer concerns and complaints professionally.
Process customer requests, orders, updates, and account inquiries.
Document customer interactions and maintain accurate records.
Follow up with customers when additional assistance is required.
Escalate complex issues to the appropriate department.




Maintain a qualified and positive attitude in all customer interactions.
Meet established customer-service and performance standards.
Protect confidential customer and company information.

Requirements:
Excellent written and verbal communication skills.
Solid customer-service and problem-solving abilities.
Good computer and typing skills.
Familiarity with email, chat, and customer-service software.
Strong attention to detail.
Ability to remain professional in challenging situations.
Ability to work independently in a remote environment.
Reliable internet connection and suitable home-office setup.
Previous customer service experience is an advantage.

📌 Remote Customer Service Representative New Westminster
🏢 BAYTEX ENERGY
📍 New Westminster