Become a vital part of the consumer support team at Canada’s Ombudsman for Banking Services and Investments as a Bilingual Case Assessment Officer. This hybrid role focuses on providing essential case assessments and intake.

As a full time Case Assessment Officer, you will handle consumer inquires and assess complaints in both French and English. Your background in financial services will equip you to navigate complex issues, responding with empathy and professionalism.

Excellent organizational and communication skills are necessary to prepare cases for further investigation, ensuring a smooth process for all involved.

Key Responsibilities:
Manage incoming inquiries and case intake processes
Evaluate complaints for mandate adherence




Draft case summaries and communicate findings effectively
Identify issues for expedited investigation consideration
Ensure timely documentation and consumer data collection

Requirements:
Bilingual proficiency in French and English required
Minimum two years of experience in related fields
Outstanding written and verbal communication skills
High organizational skills and attention to detail
Ability to handle confidential information responsibly

Enhance your expertise in case assessment and customer service within a pivotal role at OBSI in Toronto.
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📌 Financial Services Bilingual Assessment Officer Toronto (Canada)
🏢 Ombudsman for Banking Services and Investments
📍 Canada