Lead transformative initiatives as the Principal Vendor Manager at Intuit. This role focuses on strategic vendor partnerships that drive measurable success and operational excellence.

In this Principal-level position, you will act as the key force in managing vendor relationships and implementing performance improvement strategies across customer success partnerships. Your role will involve designing high-impact programs, monitoring KPIs, and collaborating with cross-functional teams to ensure effective service delivery at scale.

Key Responsibilities:
Oversee strategic management of vendor relationships
Drive accountability for KPIs including CSAT and AHT
Conduct robust business reviews with detailed analytics
Partner with WFM to optimize staffing strategies
Be the primary escalation contact across internal teams

Requirements:
10+ years of experience in strategic partnerships
Proven track record with BPO/vendor relationships
Expertise in service delivery governance
Solid analytical skills and data synthesis capabilities
Bachelor's degree required; MBA preferred

Join Intuit and shape the future of customer success management.
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📌 Principal Vendor Manager At Intuit Toronto
🏢 Intuit
📍 Toronto