Join STEMCELL Technologies as the Senior Manager to lead North America Customer Support. Enhance service delivery with strategic direction and foster a culture of excellence.

In this crucial role, you will manage the North American Customer Support operations, focusing on team leadership and continuous improvement. Your mission is to ensure outstanding customer experiences while collaborating closely with senior leaders.

You will mentor teams, drive performance metrics, and contribute to the execution of cross-functional strategies that bolster business growth.

Key Responsibilities:
Manage customer experience operations and complaint management
Coach and develop high-performing customer support teams
Formulate strategies to enhance customer support services




Engage with leadership on business updates and strategies
Drive innovative processes to improve service effectiveness

Requirements:
Bachelor’s Degree and over 10 years of leadership experience
Expertise in influencing and communicating across levels
Solid knowledge in Customer Support methodologies
Familiarity with systems like Talkdesk and Live Chat
Solid skills in Google Workspace and performance management

Shape the future of customer support in a agile setting with STEMCELL Technologies.
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📌 Lead Customer Support Operations At Stemcell Burnaby
🏢 BioTalent Canada
📍 Burnaby