Become a pivotal Technical Service Desk Specialist at NTT DATA BCU in Burnaby, British Columbia. Your role will focus on knowledge management and service delivery excellence in a cooperative environment.

In this position, you’ll take charge of resource allocation and oversee daily service operations. With over two years of experience in leading technical teams, you will mentor staff and enhance service quality through effective process management.

Identifying gaps and proposing improvements will be part of your routine as you interact with various stakeholders full time.

Key Responsibilities:
Lead and mentor small to medium-sized technical teams
Oversee creation and maintenance of knowledge management tools




Field customer escalations and ensure accurate issue resolution
Monitor daily business workflows and prepare reports
Test and oversee current hardware/software entries

Requirements:
2+ years in a technical leadership role
3 years in troubleshooting for healthcare environments
Experience in identifying service process improvements
2+ years in Knowledge Management for technical service desks
IT-related certification or degree preferred

Utilize your expertise in technical service and knowledge management at NTT DATA BCU to enhance our service delivery.
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📌 Technical Service Desk Specialist Ntt Data Burnaby
🏢 NTT DATA North America
📍 Burnaby