Transform the customer experience landscape as a Senior Director, focusing on engagement, compliance, and service excellence. Join your organization to lead high-performing teams towards operational success.This position as Director of Customer Services & Operations invites an creative leader to create a seamless customer journey through effective engagement and service strategies. You will manage diverse functions including billing and regulatory engagement while emphasizing high-quality service and support. Your ability to optimize costs and improve operational delivery will be crucial to advancing customer satisfaction.Key Responsibilities:
Define and execute a seamless omnichannel customer experience
Champion voice-of-customer improvements and advocacy
Lead transformation in customer engagement and operations




Drive continuous improvement and cost optimization initiatives
Oversee billing, collections, and compliance requirementsRequirements:
15 years of progressive leadership experience in customer operations
Minimum 7 years in senior roles overseeing multi-functional teams
Solid experience in regulated industries and compliance
Preferred Master’s degree focusing on operations or strategy
Proven capability in leading digital initiatives and transformationElevate customer satisfaction through effective strategy execution and operational excellence.#J-18808-Ljbffr

📌 Senior Director Of Customer Operations Toronto (Canada)
🏢 Eetdbuyersguide
📍 Canada