Join Citi as a Data Platforms Support Analyst within the Securities Services division. This hybrid role combines client service, platform management, and operational excellence for high-profile data and reporting platforms.
In this senior operational position, you’ll play a pivotal role in a globally distributed team, ensuring seamless 24x6 support for critical client-facing applications. You'll directly contribute to the modernization of data platforms, implementing AI-assisted troubleshooting and automation, while also taking ownership of incident management and process improvements.
Key Responsibilities:



- Manage L2 production support with global follow-the-sun model - Ensure compliance with SLAs during incident responses - Communicate effectively with client-facing teams - Drive problem management to resolve recurring issues - Support change management activities for platform evolution
Requirements: - Minimum 5 years in application support within finance - Active experience with ITRS Geneos monitoring tools - Robust SQL skills for data quality diagnostics - Practical knowledge of ITIL-aligned management - Scripting skills for operational task automation
Advance your career at Citi, where innovation meets client service!#J-18808-Ljbffr

📌 Citi Data Platforms Support Analyst Winnipeg
🏢 Citigroup
📍 Winnipeg