Join Geek+ as a Customer Success Manager and enhance customer service delivery. Use your technical skills to ensure client satisfaction and project success across North America.
Based at Geek+'s Atlanta office, you'll be the first tier of customer interaction, responding to escalations and providing insightful solutions. You'll manage service tickets, gather customer feedback, and contribute to a team-oriented team workplace. Your role is vital in promoting service sales and managing customer accounts for maximum profitability.
Key Responsibilities: - Address customer inquiries via phone, email, or chat - Track and resolve service requests and issues - Organize RCA meetings for thorough issue resolution - Collaborate with internal teams on customer requirements - Foster customer relationships and promote service products
Requirements: - Minimum 2 years of customer service experience - Exceptional communication and interpersonal abilities - Familiarity with technical troubleshooting - Experience with ticketing systems - Bilingual in both Chinese and English
Leverage your customer service expertise to elevate Geek+'s impact in logistics!#J-18808-Ljbffr