Join Tipalti as a Senior Partner Customer Success Manager and enhance customer relationships post-go-live. Shape processes to ensure strategic partner roles flourish in driving customer success.

This role is integral to Tipalti's Customer Success team, focusing on ensuring partner-referred customers maximize their value. With a foundation in fintech, you will develop strategies that facilitate growth while mentoring your team. Collaborate with various departments to implement insights that enhance customer operations.

Key Responsibilities:
Oversee customer transitions post-go-live effectively
Create advocates and manage customer portfolio growth
Refine operational structures for better partner engagement




Ensure partner customer needs are championed within teams
Coach fellow team members and strengthen team objectives

Requirements:
5+ years in customer success or account management
Familiarity with partner/alliances ecosystems for growth
Robust background in account retention and advocacy
Experience with ERP and customer management tools
Excellent organizational and communication abilities

Utilize your expertise to create robust customer relationships and drive impactful changes within Tipalti's Customer Success program.
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📌 Tipalti Senior Partner Success Manager Vancouver
🏢 Socket.dev
📍 Vancouver