Be the heart of hospitality as the Guest Experience Manager at Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown. Ensure a seamless guest experience while collaborating across teams.
As the Guest Experience Manager, you will oversee operational efficiency and address guest issues effectively. Your leadership will inspire your team to provide the highest quality of service, making sure every detail aligns with Marriott’s Brand Standards.
Key Responsibilities:
Ensure high standards of service for guests and associates
Resolve escalated guest complaints with professionalism
Supervise daily hotel operations and support staff
Conduct cleanliness and safety audits regularly
Oversee Front Desk scheduling for optimal service
Requirements:
At least two years of supervisory or management experience
Degree in Hospitality or related field
Proven leadership and coaching abilities
Knowledge of PMS software
Effective communication skills under pressure
Create memorable guest experiences through leadership and teamwork at Dorian in Calgary.
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