Lead AI transformation in support at Ingram Micro as a Senior Principal Product Manager. Define and execute strategies in Unified Support on a global scale.
As a key figure in Ingram Micro's AI initiatives, you will leverage your extensive knowledge of enterprise SaaS and customer experience platforms. This role requires a strategic thinker who can marry AI efficiency with exceptional user experiences, shaping a recent foundation for global support operations.
Collaborate across departments to implement state-of-the-art support solutions.
Key Responsibilities:
Lead and define Unified Support's global product strategy
Drive initiatives for AI transformation in support
Automate and orchestrate workflows across operations
Work closely with Engineering and AI/ML teams
Build cohesive support experiences for diverse users
Requirements:
Bachelor’s degree in computer science or Engineering
At least 8 years in Product Management
Experience in AI-driven support initiatives
Familiarity with major support platforms like Salesforce
Solid stakeholder management capabilities
Advance AI-enabled support experiences through powerful product leadership at Ingram Micro.
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📌 Senior Product Leader For Ai Support Strategy Mississauga
🏢 Ingram Micro
📍 Mississauga
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