Elevate customer experiences as the Senior Customer Success Leader at veritree, a climate tech innovator based in Vancouver. Champion customer relationships and revenue initiatives to support growth.
This role tasks you with leading a team of six customer success specialists, focusing on maintaining customer satisfaction while achieving ambitious retention targets. As a central figure within the company, your insights will ensure seamless communication between clients and operational teams, directly impacting customer loyalty and expansion opportunities.
Key Responsibilities:
- Drive net revenue retention and upsell strategies for clients - Mentor and grow the Customer Success team for optimal results - Lead key client reviews and act as an escalation point - Design customer engagement and health metrics for tracking - Partner with Sales to identify and capitalize on growth chances
Requirements: - Over 10 years in customer-facing roles, 5+ in leadership - Expertise in retention rate management and client relationships - Solid background in negotiating with high-level executives - Familiarity with CRM tools;
HubSpot is a plus - Thrives in environments with rapid change
Join veritree to strategically enhance customer connections and foster impactful collaborations in the climate tech sector.#J-18808-Ljbffr