Intact is on the lookout for a Bilingual Customer Service Representative in a hybrid model, where your customer-centric skills are crucial. Become a key player in providing exceptional service.
This role in the Claims Department involves serving as a resource for inquiries and facilitating claims. You must resolve issues with clarity and empathy, while consistently meeting performance targets. Your self-motivation and organization will help you thrive in this energetic role within our fast-evolving team.
Key Responsibilities:
• Provide expert knowledge on Intact’s products and services
• Handle incoming inquiries on claims promptly
• Document all interactions concisely
• Conduct challenging conversations professionally
• Achieve metrics for call handling efficiently
Requirements:
• Must be bilingual in French and English
• Customer service experience is a strong advantage
• Ability to adapt in a changing environment
• Strong organizational and communication skills
• Availability to work 35 hours a week during specified hours
Utilize your communication and customer service talent to enhance client experiences at Intact.
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📌 Customer Service Representative Opportunities (Ottawa)
🏢 Intact
📍 Ottawa