At GoFleet | Zenduit, we're transforming how businesses manage fleets, assets, and operations through AI-powered telematics and IoT solutions. Our customers depend on accurate, real-time data to run mission-critical operations, and our Customer Solutions team plays a vital role in ensuring that experience.We're looking for builders—not ticket closers.If you're naturally curious, enjoy solving complex technical problems, leverage AI to work smarter, and love improving systems instead of repeating manual work, we'd love to meet you.About the RoleAs a Customer Solutions Specialist, you'll be the bridge between technology and customer success.This isn't a traditional customer support role where success is measured by how many tickets you close. Instead, you'll investigate technical issues, analyze data, identify root causes, build scalable solutions, and create better experiences for customers.You'll work closely with Customer Success, Product, Engineering, and Operations while becoming an expert in telematics, IoT, fleet data, and AI-powered workflows.Our goal is simple:Solve the problem once. Build the solution so it never happens again.What You'll DoTechnical Problem SolvingInvestigate complex customer issues using telemetry, GPS, IoT and application dataDiagnose root causes instead of treating symptomsReduce repeat issues through systematic problem solvingCollaborate with Product and Engineering on platform improvementsCustomer SuccessDeliver exceptional customer experiences through clear technical communicationTranslate complex findings into simple, customer-friendly explanationsConduct discovery conversations that uncover the real business problemIdentify customer risks and opportunities proactivelySystems Thinking & Continuous ImprovementDesign repeatable processes that eliminate recurring issuesBuild internal playbooks and troubleshooting frameworksImprove operational workflows across Customer SuccessThink beyond individual tickets to improve the overall customer journeyAI & AutomationUse AI tools to improve productivity and decision makingBuild lightweight automations, reports, dashboards, or internal toolsContinuously optimize manual workflows using AI and no-code/low-code platformsApply responsible human oversight to AI-generated outputsData AnalysisReconcile customer, device, and operational dataIdentify trends, anomalies,



and opportunities for improvementWe're Looking For Someone WhoThinks like a builder rather than simply an operatorLoves solving challenging problemsUses first-principles and systems thinkingIs naturally curious and asks "Why?" before jumping to conclusionsEnjoys working with data to uncover insightsCommunicates technical concepts clearly to customersTakes ownership from problem identification through resolutionContinuously looks for ways to improve processesEmbraces AI as a productivity multiplier-not a shortcutWhat Success Looks LikeWithin your first year, you'll:Reduce customer issue resolution timesIncrease first-contact resolutionBuild reusable tools or automations that improve team efficiencyEliminate recurring customer issues through systemic improvementsDeliver exceptional customer experiences through technical expertise and clear communicationBecome a trusted advisor for both customers and internal teamsRequirementsRequired Qualifications0-3+ years in Customer Success, Technical Support, Solutions Engineering, Operations, Data Analysis, or a similar roleStrong analytical and troubleshooting skillsExperience working with SaaS platformsComfortable interpreting technical or operational dataExperience using AI tools such as ChatGPT, Claude, Gemini, Replit, Cursor, or similar to improve workNice to HaveExperience with telematics, IoT, GPS, fleet management, logistics, or transportationKnowledge of APIs and integrationsSQL or basic scripting experienceExperience with Zoho, Salesforce, HubSpot, or similar CRM platformsExperience building dashboards, automations, or internal toolsFamiliarity with no-code or low-code platformsCompensationHigh-potential graduates with strong AI skills at$55k-$65kCandidates with 2-4 years of relevant SaaS/Customer Success/Solutions experience at$65k-$75kWhy Join GoFleet | Zenduit?Work on cutting-edge AI, IoT, and telematics technologyBuild solutions that have a real impact on customersLearn directly from Product, Engineering, and Customer Success leadersDevelop technical, analytical, and customer consulting skillsGrow into Customer Success, Solutions Engineering, Product,



or Technical Consulting rolesJoin a fast-growing, AI-first organization where innovation is encouraged and ownership is rewardedOur Hiring PhilosophyBuilder Mindset- You create solutions that prevent problems from recurring.Systems Thinking- You understand how technology, data, and processes work together.Customer Obsession- You advocate for the customer while balancing business outcomes.AI Fluency- You use AI responsibly to enhance productivity and innovation.Ownership- You take responsibility from problem identification through resolution.Continuous Learning- You're always improving yourself, your tools, and your processes.If you're excited about solving meaningful customer problems, building scalable solutions, and shaping the future of AI-powered customer success, we'd love to hear from you.AI-First WorkplaceAt GoFleet | Zenduit, AI isn't a future initiative- it's part of how we work every day. We encourage every team member to responsibly leverage AI tools such as ChatGPT, Claude, Gemini, Cursor, Copilot, Replit, and similar technologies to improve productivity, solve problems, automate repetitive tasks, and build better customer experiences.We value candidates who can demonstrate how they've used AI to create meaningful outcomes-not just generate content. Whether it's building an automation, analyzing data, improving workflows, or accelerating decision-making, we believe AI is a force multiplier for curious, high-performing professionals.We also believe in responsible AI. All AI-generated work that impacts customers, operations, or business decisions must be reviewed, validated, and supported by sound human judgment.Diversity, Equity & InclusionGoFleet | Zenduit is proud to be an equal prospect employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone is treated with respect, dignity, and fairness.We welcome applications from individuals of all backgrounds, experiences, identities, and abilities. We believe that diverse perspectives lead to better ideas, stronger teams, and more innovative solutions for our customers.Accommodation is available throughout the recruitment and selection process in accordance with applicable legislation. If you require accommodation at any stage of the hiring process, please let us know, and we'll work with you to meet your needs.#J-18808-Ljbffr

📌 Customer Solutions Specialist (Winnipeg)
🏢 Ammega Canada
📍 Winnipeg